Privacy Policy

True American Freight Dispatching provides truck dispatching services to owner-operators and carriers across the United States. You can reach us at 1-833-USA-LOAD or trueamericanfreightdispatching@gmail.com.

The only personal information we collect is information you choose to give us, including:

• Inquiry form submissions. When you fill out the form on this website, we receive your name, company name, phone number, email address, number of trucks, equipment type, the lanes you run, and anything you include in your message.
• Phone, email, and text communications. If you call, text, or email us, we keep the details of that conversation so we can serve you.
• Dispatch onboarding. If you become a carrier, we collect the information needed to provide dispatching services, such as your operating authority, insurance details, and preferences.

We use the information you give us to:

• Respond to your inquiry and answer your questions.
• Provide dispatching services, including searching load boards, negotiating rates, and handling paperwork for your loads.
• Communicate with you about your trucks and your loads.
• Send service-related updates you have asked for.

We do not sell your personal information, and we do not use it to advertise to you.

We share information only in these situations, and only the minimum needed:

• With brokers and shippers — your carrier details, authority, and insurance information, as needed to book and set up loads on your behalf.
• With service providers — such as our email delivery provider, which helps messages reach you and reach us.
• When the law requires it — in response to a subpoena, court order, or other legal process.

This website uses standard hosting technology that may collect basic technical information, such as your browser type and the pages you visit, to keep the site running and understand how it is used. This information does not identify you personally. You can browse the site without giving us any personal information.

We also use Google Ads to measure how well our advertising performs — for example, to count how many inquiries come from people who clicked one of our ads. For this purpose, Google receives limited information from your browser, such as which pages you visit and whether you submitted our inquiry form, and Google may set cookies for advertising measurement. How Google uses data from sites like ours is described in Google's partner policy, and how Google handles data under its consent rules is described at business.safety.google/privacy.

If you are visiting from the European Economic Area, the United Kingdom, or another region that requires consent for advertising measurement, this measurement stays turned off. Visitors elsewhere can opt out of personalized advertising through Google's Ad Settings.

We keep inquiry information for as long as needed to respond to you and to provide services. If you become a carrier, we keep records related to our services for as long as needed for business and record-keeping purposes.

You can ask us at any time to update or delete the personal information we hold about you, or to stop contacting you. Email trueamericanfreightdispatching@gmail.com or call 1-833-USA-LOAD and we will take care of it. We may keep certain records where required by law or needed to complete work you asked for.

We use reasonable safeguards to protect the information you share with us. No method of transmission over the internet is completely secure, so please avoid sending sensitive details you do not need to share.

We may update this policy from time to time. When we do, we will post the new version on this page with an updated date.

Questions about this policy? Call 1-833-USA-LOAD or email trueamericanfreightdispatching@gmail.com. Service hours: 7am–5pm EST, Monday through Friday, with extended-hours support for time-sensitive issues on active loads.